Recently, we’ve been getting a lot of questions related to current operations and product availability during this time. We put together this post to help address some of those questions. Please review and if we haven’t covered your question here, don’t hesitate to reach out.
1. Are you still open?
Yes, RSQ is still open and operating at full capacity.
2. What measures have you implemented to keep RSQ employees and others safe at this time?
The safety of our team is paramount to us, always. During this time, we are taking increased measures to keep everyone safe. All RSQ team members who are able to work from home are doing so. Our warehouse team has been split into two shifts to ensure adequate distance between employees at all times. We are also sanitizing frequently throughout the day, with a particular emphasis on deep cleaning and disinfecting between shifts. For things such as delivery pickups, we are practicing social distance to ensure the safety of our team and delivery workers. We offer all of our employees paid sick leave as well, which can be accessed in the event an employee falls ill.
For customers, we recommend taking precautions to protect yourself, such as thoroughly washing your hands after receiving and unboxing and shipments just as you would with any other packages during this time.
3. Can I still reach employees for questions and help with orders?
Absolutely, customer service is core to what we do here at RSQ. Our staff who are working from home will remain available via phone, email and chat on our website. For phone calls, you can continue to reach out via our regular number, 888-480-3330. For email correspondence, you can use firstname.lastname@example.org.
4. How do I know what's in stock?
Our website will always house our most up-to-date information on product availability. Lead time for a particular product is viewable on the product listing page.
5. Are quoted order times on the website accurate?
The quoted lead times on our website are accurate and are the best place to check for the most up-to-date information.
6. When will sanitizers be back in stock?
We are coordinating with our suppliers on a regular basis for updates on this front. Right now, due to a market-wide shortage, it is estimated that this will be an ongoing issue with inventory levels for sanitizers, dispensers and sanitizer stations fluctuating daily. Again, our website will be the best source for the most up-to-date information on product availability.
7. How do I know if my disinfectant is safe for use against COVID-19?
The best place to check if your disinfectant is safe is the EPA register, which can be found here.
8. What other resources do you recommend for the latest food industry updates on COVID-19?
Fortunately, there are many resources cropping up related to COVID-19’s effect on the food industry. The most robust resource we’ve come across is this website from the Cornell Institute for Food Safety. We’ll also continue to share additional resources we find via our LinkedIn page and encourage you to follow us there if you have not yet.